Phone: 0401 358 070
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FAQ's

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How do I book?

Bookings can be arranged via the contact us tab on the website. Just fill in your contact details, hiring delivery address and date you wish to hire and we will be in touch to confirm your booking.

Alternatively, you can call us on 0401358070

Will your team set up and pack up?

Yes, the Bounce House team will set up your castle or suits and explain everything you need to know about using them.

How much notice do I need to give for a booking?

Bookings can be made at any time. However we recommend that you book as far ahead as possible, as we take bookings up to a year in advance.

Do you charge for delivery?

We offer Free Delivery to the Sunshine Coast. We can also deliver to Brisbane, Toowoomba, Gold Coast and surrounding areas - simply use the contact us tab to get a quote for delivery to your area.

Are your castles to Australian Standard?
Yes

How much does it cost to hire?

Please refer to our prices and specials tab for exact prices and product information. We also offer monthly package specials.

Do we need to pay a deposit?

Yes, we take $100 deposit paid either by cash, bank transfer or paypal. The balance is payable on the day.

What happens if it Rains?
In the event of rain, cancellations on the day of hire will not incur a cancellation fee, providing The Bounce House receives at least 5 hours notice prior to the hire. If this does not occur, customers will be charged a $100 cancellation fee. The paid deposit of $100 is not refundable, however, the customer has 6 months to book again and use this deposit amount towards a future booking.

What is your Cancellation Policy?
Cancellations with more than a week’s notice will not incur a charge.
Cancellations made with less than 7 days notice will incur a $100 charge.

Do you have insurance?

Yes, we have a $10 million public liability insurance.

When are your castles available?

Our castles are available 7 days a week - including public holidays – excluding Christmas day. Public Holidays incur a surcharge of $50.

What power is needed to inflate a jumping castle?

All jumping castles can be inflated using your normal household power supply. We will supply extension leads if required.

Does somebody need to supervise the jumping castle?

In the interests of your guests or staff members safety your castle must be supervised. If you require, a staff member, The Bounce House can supervise your castle for $40 per hour. If you are having your castle in a park or public place then it is a requirement that The Bounce House staff supervise your castle